Refund Policy

Scope

This policy applies to purchases of Toneryvax and other products offered by Srexalonphral through this website. Your statutory rights (e.g. under EU consumer law) remain unaffected.

Data we use for refunds

To process a refund we may use your name, email, order reference and payment-related information. We process this data to perform the contract and comply with legal obligations. See our Privacy Policy for details.

Eligibility

You may be entitled to a refund or return in accordance with applicable consumer law (e.g. 14-day withdrawal right for distance contracts in the EU). Eligibility may depend on the product condition and how long you have had it.

How to request a refund

Contact us at infocenter@srexalonphral.world with your order details and reason for the request. We will respond within a reasonable time and explain the next steps (e.g. return instructions, refund timeline).

Processing time

Refunds are typically processed within a few business days after we receive and approve the return (if applicable). The time for the amount to appear in your account depends on your bank or payment provider.

Security

We handle refund-related data securely and only share it where necessary to process the refund (e.g. with our payment processor).

Contact

Srexalonphral, Flevoweg 9 E, 2318 BZ Leiden, Netherlands. Email: infocenter@srexalonphral.world.